INTRODUCTION
Thank you for your interest in our Privacy Policy. We hope you enjoy learning more about the Lima 2019 Pan American and Parapan American Games.
The Lima 2019 Pan American and Parapan American Games Organizing Committee respects your right to online privacy when you use our digital platforms and communicate with us electronically. We put in place all necessary measures to keep any personal information you provide us secure. This Privacy Policy sets out the data processing practices carried out by Lima 2019 through the use of the Internet and any other electronic communication networks.
It is really important to know that Lima 2019 is responsible for the data processing of your personal information. The principles set out in this Privacy Notice apply to all data controllers in Lima 2019.
GENERAL INFORMATION
This document includes a series of key questions about the personal information you provide to Lima 2019, topics on which you would like to know the answers. Thus, you can learn about your rights regarding your personal information and the measures taken by Lima 2019 to maintain the privacy and security of your personal information.
For further details about the personal information you provide on our digital platforms, or if you have any questions about these practices, please contact Lima 2019. You can contact us by calling at +511 4105555, through the contact form available on our website www.lima2019.pe or using our legal address Av. San Luis cuadra 11 S/N Puerta N° 6 National Sports Village (VIDENA), intersection with Av. Del Aire, San Luis District.
PURPOSE
This Privacy Policy has been developed by Lima 2019 as an extension of our desire to combine our commitment to deliver an excellent edition of the Games with the highest level of integrity and transparency in dealing with our stakeholders. The Policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when communicating with us and receiving news and related content through our online properties. Our main objective is to respect the privacy of individuals whose information is collected and used by Lima 2019. It reflects our commitment to protecting the privacy and confidentiality of the personal information entrusted to us by our stakeholders. This Policy may change with the introduction of new technologies, business practices and stakeholders' needs.
The Policy applies to all current and potential stakeholders of Lima 2019, as well as to users of our online properties.
COLLECTION OF INFORMATION
1. What personal information does Lima 2019 collect on this website and how does Lima 2019 collect it?
We only collect the personal information you provide to us, in addition to the necessary data to provide (and improve) our services to you. We collect direct personal information such as name, addresses, date of birth, telephone and/or cell phone number and email addresses; and indirect information such as cookies (information about user preferences when visiting an application), links and system information.
You have the possibility to provide us with your email address, name, telephone number, among other things; so that we can provide you with information about our products, participate in our contests or surveys, or simply keep you up to date on the news of Lima 2019.
You can be confident that Lima 2019 takes all necessary measures to keep any information you send to us private and secure.
2. How does Lima 2019 keep your personal information secure?
Lima 2019 takes all necessary measures to keep your personal information private and secure. Only authorized Lima 2019 staff, Third Party companies’ staff (e.g. service providers) or authorized personnel of our commercial partners (who have the legal and contractual obligation to keep all information secure) have access to your personal information. All personnel who have access to your private information are required to adhere to the Lima 2019 Privacy Policy, as well as data protection regulations. In addition, you should know that all employees of third-party companies who have access to your personal information have signed confidentiality agreements in the terms established in the current legislation. We also have contracts to ensure that third party companies that have access to your personal information keep it secure. To ensure that your personal information is protected, Lima 2019 has an IT security environment and takes the necessary measures to prevent unauthorized access (e.g. hacking).
Please see Question 4 - Who does Lima 2019 disclose your personal information to and why?
3. What does Lima 2019 use your personal information for?
Your personal information will be used for the purposes for which you provided it. It will also be used to manage, support and obtain information about the quality of our services, as well as to prevent breaches of security, legal issues or our contractual terms.
4. Who does Lima 2019 disclose your personal information to and why?
Lima 2019 will never share your personal data with any third-party business organization that intends to use them for direct marketing purposes, unless you have given us specific permission to do so.
To know more about the Lima 2019 policy on: (i) direct marketing by email; (ii) your right to request Lima 2019, at any time, not to be contacted through direct email marketing campaigns; and (iii) your right to remove your personal data from our systems, please see Questions 8 and 5, respectively.
Lima 2019 may share your personal information with other companies that are part of the Lima 2019 Pan American and Parapan American Games. In addition, it may share your personal information with third parties, but only in the strictly limited circumstances set out below: We may provide your personal information to third parties, such as our Internet service providers, who help us manage this application. Some of these business partners may be located outside the country where you accessed this application.
We can also provide your personal information to government agencies and relevant authorities in the following situations: if we are required according to the measures of any applicable regulations; or if in our good faith judgment, we consider that this action is reasonably needed to comply with a legal process; to respond to any claim or face any lawsuit; or to protect the Lima 2019 rights or its clients and general public.
In very limited circumstances, we may provide your personal data to potential purchasers of any prominent area of Lima 2019 but provided that (i) we have contractual assurance that this information will be kept private and secure; and (ii) we know that by providing such personal data, Lima 2019 complies with applicable local laws.
5. How can you see, check, change, or delete the personal information you send to us?
You can delete, correct or review your personal information online, just log in to: www.lima2019.pe and contact us through our contact form. In the event that you have registered with your personal social networks or your email, please make the corresponding request through the contact form. We want to help you as much as possible. You can also write to us through our official social media to get immediate answers:
https://www.facebook.com/lima2019juegos
https://twitter.com/lima2019juegos
You can also call our official Call Center: +511 4105555.
6. Which countries will your personal information be sent to and why?
Your information will be hosted in a secure system and will not be shared with any country to protect the integrity of information.
7. What technologies does Lima 2019 use and how are they managed?
The Lima 2019 website, the official application and the Games application have integrated systems that may use your information:
A profile customization that allows you to create an account and a password to classify your information according to your interests.
Tickets sale through an external website. Find all the information at.
https://tickets.lima2019.pe
If you have any doubts or questions, find the answers at https://tickets.lima2019.pe/faq.html
Read the terms and conditions at https://tickets.lima2019.pe/showTerms.html and the privacy policies at https://tickets.lima2019.pe/privacy.html
For any queries or quicker answers, please contact the Call Center at +511 705 8206, option 3, or send an email to [email protected]
Merchandising sale through an external website. Find all the information at https://lima2019.juntoz.com/. For any queries or quicker answers, please contact Customer Service at (01) 500-7899 or send an email to [email protected]
8. E-marketing, what is SPAM and what is the position of Lima 2019 on SPAM emails?
SPAMMING is where unsolicited emails are sent, without the recipient’s consent, containing advertisements or marketing related materials. Lima 2019 acts according to the current laws and therefore does NOT send SPAM emails. Lima 2019 uses an anti-SPAM tool to protect our employees from SPAMMING. Sending emails without consent is illegal in many countries.
Lima 2019 will not use your personal information (including your email address) for direct marketing or follow-up communications, unless you give us your EXPRESS permission. This is called an “OPT-IN” consent. Also, Lima 2019 does not share your personal information with Third Parties who intend to use your personal information for SPAM emails. Lima 2019 applications give you the opportunity to receive marketing information by email. Each email sent by Lima 2019 gives you the opportunity, at any time, to stop receiving marketing emails.
If, for some reason, you believe you have received SPAM email from a Lima 2019 company, please inform us immediately at the address given. For address details, please see Question 5 - How can you see, check, change or delete the personal information you send to us?
9. How long does Lima 2019 keep your personal information for?
Lima 2019 may store the personal information that you send to us through this application in its own databases, such as its Customer Relationship Marketing database. Your personal information will be kept by Lima 2019 only for as long as it is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable legislation. This means that we may retain your personal data for a reasonable period of time even after you have stopped using the Lima 2019 services or have stopped using this application. After this period, your personal data will be deleted from all Lima 2019 systems.
We remind you that you have the right to delete your personal information at any time. Please see Question 5 - How can you see, check, change or delete the personal information you send to us?
10. What is the policy of Lima 2019 on children using and communicating with our applications?
We believe it is highly important to protect privacy of children online and encourage parents or guardians to spend time online with their children to participate in and monitor their e-activities.
We do not collect personal information from children under the age of 14, except for some of our children's applications. On this website, we collect personal information in accordance with all local regulations applicable to the privacy rights of children. If parents or guardians give their consent for children to provide personal data, we only ask children for the personal information necessary to participate in the program for which they are registering.
Special note for children under the age of 14
If you are under the age of 14, you must request the consent and permission of your parents or guardians to provide us with your personal information. To do this, you must also enter the identity and address information of your parents or guardians, with the sole purpose of obtaining their consent and permission for the processing of your information. If you are not sure you understand something in this section, you should ask your parents or guardians for help.
Special note for parents of children under the age of 14
We recommend that parents or guardians regularly check and supervise their children’s use of email and other online activities.
Please make sure that your children do not provide us with personally identifiable information online without asking for your permission and consent.
All visitors under the age of 14 will be asked to provide us with the identity details of their parents or guardians, for the sole purpose of contacting them and obtaining their consent and permission for the processing of the minors' data. In this way, we will forward to parents or guardians to request such permission, effectively verify the authenticity of their consent and send them a copy of the emails we send to children.
Parents or guardians may access, at any time, the personal information of their children and change, correct or delete it online. Alternatively, they may also ask us to delete any of their children’s information by sending us an e-mail to the address given in contact.
The personal information provided by the parents or guardians of such minors will not be used for any purpose other than those mentioned in the preceding paragraph.
11. Does Lima 2019 link to third party applications and, if so, what happens to my personal information when this linking happens?
Lima 2019 links to other applications in order to offer you an opportunity to review interesting information related to Lima 2019. These Third-Party applications are outside of our control and are not covered by the content of this Privacy Notice. If you access other applications using the links provided, the operators of these applications may collect your personal information. Please make sure that you are satisfied with the Privacy Policies of these Third-Party applications before submitting any personal information. Lima 2019 intends to do everything in its power to ensure that all Third Party linked applications have equivalent measures for protection of your personal information, but we cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these Third Parties.
12. What happens to my personal information when I email a Lima 2019 application to someone else?
Some of our applications may provide you with the opportunity to email an application’s address to another person. For this feature to work, we may need to collect your email address and/or the e-mail addresses of those you send the application to. Email addresses collected in this way are not used for any purpose other than to fulfill your request. These email addresses are not stored and are deleted immediately after your request is fulfilled.
13. What happens to my personal information if I participate in a survey from Lima 2019 through this application?
From time to time, we may ask our application visitors to answer survey questions. Surveys, generally, relate to the content of the application, our products or product categories. We may ask for age or age range, gender and/or other non-personally identifiable information. For the purposes of these surveys, we may add information obtained from cookies to your survey answers, but no personally identifiable information will be requested. The personal information collected is not tied to any other personal information you may have already provided to us. Personal information obtained from polls and surveys are only for Lima 2019 internal use, but aggregated information (not capable of personally identifying anyone) may be shared with third parties.
14. What is the one-time registration?
In order to make the registration process easier, we use a one-time registration tool on many of the Lima 2019 applications. With this tool, when you sign up in our application, this information can be automatically made available for you to sign up in other Lima 2019 applications. Your personal information remains protected and we always ask for your express consent or “Opt–In” to receive information from Lima 2019 applications before you are added to any mailing list.
15. Can Lima 2019 change the terms of this Privacy Notice?
Lima 2019 will occasionally make changes and corrections to this Privacy Notice. Please check this notice regularly to see the changes made and how they may affect you.
16. Which addresses are available for me to contact Lima 2019 if I have other questions regarding my personal information?
You can contact us by calling at +511 4105555, through the contact form available on our website www.lima2019.pe or using our legal address Av. San Luis cuadra 11 S/N Puerta N° 6 National Sports Village (VIDENA), intersection with Av. Del Aire, San Luis District.
17. IMPORTANT – Why do I have to accept the terms of this Privacy Notice?
Lima 2019 uses Internet to collect and process your personal information. This naturally involves the processing and transmission of your personal information across borders.
This Privacy Notice provides you with all the information necessary (in an easily accessible way) to make an informed choice as to whether to use this application to send your personal information to Lima 2019 or not.
Therefore, by browsing this application and communicating electronically with us, you acknowledge and agree to the processing of your indirect personal information (cookies, connection and system information) in the manner set out in this Privacy Notice.
If you ask us to provide a certain service to you (i.e. a competition, newsletter or new product detail, etc.) we will need additional direct personal information (name, address, telephone number, identity document, email address, etc.) from you. In this case, we will ask you for your express consent to collect and use this personal information. This personal information will be used only for the purposes for which you gave it to us.
If you have any question regarding this Privacy Notice, please contact Lima 2019 at the address given under Question 5, and we will be pleased to assist you and answer any additional questions you may have.
“Copyright 
Juegos Panamericanos y Parapanamericanos Lima 2019” - 2019